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Quantitative data
This is where the employee rates the company, and his/her
specific experiences there on a rating scale. This then enables
quantifiable comparisons between cost centres, locations,
tenure, gender etc. It also enables the company to quantify
improvements created by any programs which have been introduced
off the back of key learnings from exit interviews.
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Qualitative data This is the feedback
obtained by an HR professional either face-to-face with the
departing employee, or over the phone. The key to the success
of this is that the interviewer needs to have read the quantitative
feedback and identified the salient areas needing follow up
probing. This process is critical for uncovering underlying
issues that may not appear as being statistically relevant on
the surface, such as pockets of discrimination or bullying.
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ExitInterview.com.au utilise a two tier exit interview
process and a team of experienced HR professionals, thereby
ensuring the highest possible validity of both the quantitative
and qualitative data.
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